22dhk Privacy Policy

01

Introduction

22dhk is a trusted online betting and casino platform in Bangladesh. When you use our services, you share certain personal information with us. We respect the importance of that information and your right to privacy.

This privacy policy explains what information 22dhk collects, how that information is used, who it may be shared with, and how you can maintain control over your information. By creating an account or using our services on this platform, you are agreeing to this policy.

This policy may be updated from time to time. If any significant changes are made, we will notify you by email and publish the revised version on this page. It is in your own interest to read this policy regularly.

02

Information You Provide Directly

When you open an account at 22dhk or use our services, we may collect the following information:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number (for communication and account security)
• Payment information — bKash, Nagad, Rocket, Upay or bank account number (for processing transactions)
• Login credentials (passwords are stored in encrypted form and can never be read directly)
• Records of your communications with the support team

03

Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information (type, operating system, browser)
• Session data — when you logged in, how long you stayed, which pages you visited
• Gaming activity information — betting history, win/loss records, game preferences
• Information collected through cookies and similar tracking technologies
• Geographic location (at country level, not a specific address)

This information is used to ensure platform security, prevent fraud, and improve your experience.

04

Purpose of Using Information

22dhk uses your information only for the following legitimate purposes:

1. Account management: For creating, verifying, and maintaining your account — this is the core foundation of service delivery.
2. Financial transaction processing: To complete deposits and withdrawals securely. Every transaction through bKash, Nagad, Rocket, Upay or bank transfer is verified.
3. Identity verification (KYC): To comply with applicable regulations and ensure the protection of minors (accounts for those under 21 are not permitted).
4. Customer service: To resolve your issues and provide assistance.
5. Security and fraud prevention: To detect unusual activity and ensure account protection.
6. Service improvement: To analyze user experience and make the platform more effective.
7. Legal compliance: Retaining information necessary to comply with relevant laws and regulations.

05

Marketing Communications

If you give your consent, 22dhk may send promotional messages to your email address — such as information about new bonus offers, cashback benefits, or new platform features.

You can stop receiving such messages at any time — by clicking the "Unsubscribe" link at the bottom of the email or by contacting us directly at [email protected].

06

Sharing Information with Third Parties

22dhk does not sell or rent your personal information. However, limited information may be shared in the following cases:

• Payment providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and banking partners.
• Identity verification services: With trusted verification organizations to complete the KYC process.
• Technology service providers: For server hosting, cybersecurity, and analytics services — these parties operate under strict confidentiality agreements.
• Legal requirements: In cases of court orders, lawful requests from law enforcement agencies, or compliance with applicable laws of the country.
• Business restructuring: In the case of a merger or acquisition, where the new entity will also be bound by this privacy policy.

Your information will not be shared with third parties for any purpose other than those listed above.

07

Technical Security

22dhk uses industry-standard security technology to keep your information safe:

• SSL encryption (SSL/TLS): All information exchanged between your browser and our servers is encrypted, making it impossible to read from outside.
• Password hashing: Your password is never stored directly — only a one-way encrypted form is kept.
• Two-factor authentication: A two-step verification system on your account for added security.
• Firewall and intrusion detection systems: Active monitoring to prevent unauthorized access and cyberattacks.
• Regular security audits: Our systems are regularly tested by third-party experts.

08

Data Retention Period

22dhk retains your information only for as long as necessary. The general policy is:

• Information for active accounts is retained for the entire duration the account remains open.
• Even after an account is closed, certain information may be retained for a set period due to legal obligations.
• Transaction records are retained in accordance with applicable legal requirements.
• Marketing data is deleted as soon as possible after withdrawal of marketing consent.

09

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 22dhk uses the following types of cookies:

• Essential cookies: Necessary for the core functionality of the platform — maintaining login sessions, managing security tokens. These cannot be disabled.
• Functional cookies: Remembering your preferences (such as language settings, recent games) and monitoring service quality.
• Analytics cookies: To understand how users use the platform — this information is kept anonymous.

Most modern browsers have controls for managing cookies. However, disabling essential cookies may affect the functionality of the platform.

10

Your Rights Regarding Your Information

As a user of 22dhk, you have the following rights over your own information:

1. Access: You have the right to know what information we hold about you. Upon written request, we will provide a copy.
2. Right to correction: The right to request correction of any errors in your information.
3. Right to deletion: The right to request deletion of your information in certain circumstances (though some information may need to be retained due to legal obligations).
4. Right to restrict processing: The right to request that your information be stopped from being used for specific purposes.
5. Right to portability: The right to receive your information in a standard format.
6. Right to object: The right to object to marketing communications or certain types of data processing.

To exercise these rights, contact us at [email protected]. We will respond as soon as possible, within a maximum of 30 business days.

11

Closing Your Account

If you wish to close your account at 22dhk, please contact our customer service team directly. Even after the account is closed, some information may be retained for a set period for legal reasons.

Under the responsible gaming policy, if a user wishes to voluntarily exclude themselves (self-exclusion), we can arrange to temporarily or permanently deactivate the account.

12

Protection of Minors' Information

22dhk strictly does not provide services to anyone under the age of 21. Age verification is a mandatory step in our registration process.

If we become aware that information from a minor has entered our system, we will promptly close that account and arrange for the deletion of the associated information.

If parents suspect their child is using our platform, please contact us immediately at [email protected].

13

International Data Processing

22dhk primarily serves users in Bangladesh. However, parts of our technical infrastructure may be located abroad. In such cases, we ensure that:

• Data transfers occur only with appropriate security measures in place.
• Strict confidentiality agreements are in force with international technology partners.
• Regardless of where your information is stored, the standards of this privacy policy are maintained.

14

Policy Changes and Updates

This privacy policy may be reviewed and updated periodically. In the case of any significant changes:

• We will notify you of the changes by email.
• A new version will be published on this page and the date of the latest change will be noted at the top.
• Continued use of the platform after changes will be taken as your agreement to the new policy.

15

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about this privacy policy, you can contact 22dhk:

We take every enquiry seriously and aim to respond as quickly as possible. Your privacy is our highest priority.